AuthentiGuard stands out as an innovative solution, equipping merchants with state-of-the-art technology to strengthen transactions against fraudulent activities. With its powerful features, such as advanced fraud detection and secure authentication protocols, businesses can protect their revenue streams with confidence

Real-Time, Same-Day Resolution

Upon the initiation of a transaction, AuthentiGuard promptly reaches out to the cardholder to verify essential details such as the purchase, company name, website, and charge amount.

Descriptor Confirmation System

After the transaction, a confirmation process is in place to ensure that customers easily identify the merchant descriptor on their statements, reinforced by a digital acknowledgment system.

Advanced Analytics

Utilizes machine learning to discern and authenticate atypical transactions, distinguishing between legitimate and fraudulent activities.

Educational Outreach

Communicates with customers regarding the repercussions of invalid chargebacks and provides guidance on the direct resolution process with merchants.

Dispute Mediation Interface

An easy-to-use platform enabling direct resolution of disputes before they escalate to chargebacks.

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FAQ about Chargeback Services

Authentiguard is a fraud protection service designed to secure merchant transactions. We proactively contact cardholders on the same day of purchase to verify transactions and use our call center capabilities to resolve customer issues, staffed with expert agents specialized in fraud protection.

We actively monitor transactions and promptly contact cardholders to verify the legitimacy of purchases. This early intervention helps prevent fraudulent transactions and reduces the likelihood of chargebacks.

Our unique approach involves same-day contact with cardholders to verify transactions, combined with our specialized call center that addresses customer issues directly. This proactive and personalized approach sets us apart from standard fraud detection methods.

No, our service is designed to be seamless and efficient. We work promptly to verify transactions without causing significant delays, ensuring a smooth experience for both merchants and customers.

The crucial role played here is that our agents are well-trained fraud experts, able to detect red flags while on the phone, but also capable of resolving true doubts the cardholder may have, including the name of the business, website, descriptor, and any other information needed to settle the issue.

Yes, our system is designed to integrate seamlessly with most e-commerce platforms, providing a hassle-free setup for merchants.

If a fraudulent transaction is detected, we immediately notify the merchant and take appropriate steps to prevent the chargeback, including contacting the card issuer and providing evidence of the fraudulent activity.

Our expert agents in the call center address customer issues directly, offering solutions and assistance to ensure a satisfactory resolution for all parties involved.

Yes, Authentiguard is scalable and can benefit businesses of all sizes, from small startups to large enterprises.

Merchants can sign up for our services through our website. The process is straightforward, and our team is available to assist with any questions or setup requirements.